You got questions... We got answers!

When will I receive my order?

  • It usually takes 1-2 business days for us to process an order and get it ready to ship. It would be faster, but our lead assistant (Joan the cat) takes a lot of naps. 
  • Estimated delivery dates are available on each product page (so cool!). Exact shipping rates and times will be calculated at checkout.

I don't see exactly what I want - can you make me something?

  • Ummm... Absolutely! Just visit our Custom Orders page and tell us what you're looking for! We love custom orders and we'll do our best to make you something fabulous and one of a kind! 

What's up with the cat?

  • That's our cat/bestie/muse, Joan Jett. Named after... you guessed it... Joan Jett. She was adopted by Kate years ago, and was gracious enough to let us use her image in our logo.
  • She gives creative input, oversees orders, and generally bosses us around. She is a badass with an attitude, and fits in perfectly. You'd love her.  

The item I want is out of stock. Do you have more?

  • Most of the items we create are either 1 of 1, or limited edition... since we make everything by hand. If something you like is out of stock, send us an email at meow@badreputationnyc.com. We would love to re/create something similar just for you!

What is your return/exchange policy?

    • Almost all items are eligible for a return. 
  • We address each return personally, on a case by case basis. To start a return, please contact us at meow@badreputationnyc.com.

Can I cancel or change my order?

  • We start working on your order as soon as we get it, so we may not be able to make any changes or modifications to an order after it has been placed and confirmed.
  • However, Joan the cat takes a lot of naps, so there is a short window of time in which you can cancel or modify your order if you catch us in time. Please email meow@badreputationnyc.com as soon as possible.

Do you ship internationally?

  • Yes, we will ship all over the globe! Check out our Shipping Policy for more info.

What payment methods do you accept?

  • We accept the following forms of payment:
    • Visa, MasterCard, American Express, Discover, Diners Club, PayPal, AfterPay, Apple Pay, Google Pay, Facebook Pay and Bad Reputation Gift Cards (meow).

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